Policies

SHIPPING INFORMATION

 

Please allow 2-4 business days for shipping on most orders and 3-5 business dates for personalized orders, including our awareness bandanas.

-**Delivery times may be longer than usual due to COVID-19**

Domestic Shipping

All domestic orders are shipped via USPS First Class or Priority Mail with tracking information provided.

International Shipping

Shipments to Canada are shipped via USPS First Class or Priority International to Canada and may not include tracking or a guaranteed delivery date.

All customers outside of the United States are responsible for any additional costs such as duties, taxes, and customs clearance fees.

Please contact us if you are outside of the US and Canada and wish to place an order. We are happy to do what we can to accommodate all customers. 

EXCHANGE AND RETURN POLICY

Three Wags is committed to happy customers. We are confident you will be pleased with your purchase, but If you are not completely satisfied, please contact us to discuss an exchange or refund within 14 days of the date of purchase.

We will answer questions and provide instructions for the return or exchange.  We will accept returns of full price, unused and unwashed merchandise within this 14 day period. For exchanges and returns contact us at wags@threewags.com.

Three Wags reserves the right to deny a refund if the merchandise does not meet the return policy requirements.

Please note we are unable to accept exchanges or returns of custom orders, sale merchandise or personalized items. Because of the nature of the product, social distancing mask sales are final. 

The customer is responsible for return or exchange shipping charges unless the item was damaged or incorrect for some reason. Once the item is returned and accepted, a refund will be issued. Shipping costs are non-refundable. The refund will be issued within 5-7 business days of receipt of the return in the original payment method.

Please contact wags@threewags.com with any questions regarding shipping and returns, including the return address.